Return Policy + Order Issues
Exchanges
Do you offer exchanges?
Yes! You can easily swap your item for a different size, style, or finish.
Start Your Exchange HereHow Exchanges Work
Option 1 — Direct Exchange When submitting your return, choose the "Exchange" option to select your new item. We'll place a temporary authorization on your card for the value of the original item — regardless of the price difference. As long as your return is sent back within 14 days, you won't be charged.
Option 2 — Shop Now Select "Shop Now" instead. You'll get instant credit from your return to use at checkout — no waiting, no hold, no fuss.
Returns
We take care in the way things are made and we stand behind every product we sell. However, we know plans change and things don't always work out.
What is your return policy?
If for any reason you are unsatisfied with your purchase, return it within 365 days of delivery for a full refund of the purchase price*. All return items should be in brand new, unused condition with all original packaging intact.
*Some exceptions and conditions apply.
What are the exceptions and conditions?
We do not accept returns for
- Products that have been installed, painted, modified, altered or customized in any way
- Items that have been damaged (scratches, dents, paint chipped etc.)
- Multi packs if they are not returned in their full quantity
How do I return my order?
For any orders made online, please start your return using the link below.
Start Your Return Here• Your order number (found in your order confirmation email)
• A picture of each item you're returning
I have items from multiple orders that I would like to return, how do I proceed?
Each order will require a unique return request and will require a separate return label.
How long does it take to process a return?
Return Processing Timeline
Step 1 Our warehouse processes returns within 5 business days after receiving the item
Step 2 We reach out to confirm completion and issue your refund
Step 3 Refund is processed to your original payment method
The return shipping cost of $20 will be deducted from your total refund when your return arrives at our warehouse.
What if I purchased somewhere else?
If you purchased from an authorized Retailer or Amazon, you will need to first contact the vendor from which you purchased for all exchange and return inquiries.
Shipping Issues
What if my product arrived damaged?
Thoroughly inspect your Fittes products at the time of receiving. If you are not satisfied, be sure to promptly report any product defects or damages to support@fittes.com. If necessary, include photos of issues.
Are duties included in my order total?
Not always! Your order may be subject to duties or related fees. You will be charged these fees when your items are delivered to your door.
When will my order ship?
Here's how it works
Step 1 You order (takes a few seconds)
Step 2 We process (1 — 2 business days - orders placed after 12pm ET are processed the next business day)
Step 3 We ship (one of our carriers takes it from there)
You'll get a shipment notification email with a tracking number as soon as your package ships. It's on the way!
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email support@fittes.com as soon as possible.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact support@fittes.com and we'll be sure to get it resolved.
